Bathroom - Picture of Rome Marriott Grand Hotel Flora
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From Review : Terrible hotel in a great location of Rome Marriott Grand Hotel Flora
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False advertising shame on Flora & shame on Marriott!
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Lifesowelltravelled wrote a review Nov 2017
New York City, New York613 contributions130 helpful votes+5
I chose this hotel because of its location and some good reviews I saw on this site. The hotel is located next to the Borghese gardens on the Via Veneto. It was a choice I will not make again in future. The staff in the hotel try hard to be helpful, but it is hard when the…
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Date of stay: November 2017
Response from Santina I, GM Assistant at Rome Marriott Grand Hotel Flora
Responded Nov 28, 2017
Dear Valued Guest, thank you for taking the time to review your recent stay at the Rome Marriott Grand Hotel Flora. We extremely regret to read from your comments that you were not satisfied of the services of our hotel, that, please, allow me to clarify is a 4* hotel. We have different room typologies that distinguished by size, space layout, and furnishings, from the smaller Classic Rooms for single use to our Presidential Suites, very large, with a refined style and equipped with every comfort to satisfy our demanding guests. Each room is carefully inspected on a daily basis by our Housekeeping staff, to ensure all equipments, amenities and the overall ambience are suitable to welcome the guest. In case of any unexpected inconvenience that may occur, our Housekeeping staff is available for immediate assistance. We are sorry you did not appreciate our varied buffet breakfast, that offers fresh and seasonal products, in line with Marriott standards. We are delighted to know that you loved our roof top terrace with a breathtaking view over the Eternal City and Villa Borghese Park. We hope that you can reconsider your position about us, by returing to visit us and let you live a new gastronomic experience at our Flora Restaurant, our newly opened gourmet Restaurant. We are certain you will be enthusiastic! Best regards, Chiara Maggiore GM Assistant
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