Dear Hans, thank you very much for taking the time to write this review. I am very sorry that your stay with us was not to your complete liking. Our average customer satisfaction is around 90%, your rating was under 80% around 60%; is there anything specific that you did not enjoy during your stay? If you could give me more details about your complaints, then I will be able to share your comments with the management. Anyway, I hope you will be able to visit us again in the future, giving us the opportunity to offer you a more satisfactory stay in one of our establishments. I send you my best regards, Andrea