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Interior - Picture of Hilton Madrid Airport

Photo: Interior

Bad booking experience. Overall nice and modern, on-the-go traveler hotel.
사진
Hilton Madrid Airport
room on floor 11, exec floor
This is what I got. And price was NOT cheap.
EL HOTEL JUNTO AL AEROPUERTO.CON EL PEOR TRANSPORTE QUE TE PUEDES IMAGINAR
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Carmen L wrote a review May 2016
Chicago, Illinois122 contributions17 helpful votes
+4
My experience unfortunately was not great, but it might also be an isolated case. I had an issue while booking, so I called a month in advance and issue was "corrected" but when I arrive there, they found no reservation, but still got charged. I waited over an hour to get a
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Date of stay: April 2016
Response from HiltonMadridAirport, General Manager at Hilton Madrid Airport
Responded May 5, 2016
Dear Guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. I am truly sorry to hear that this time; we have not met your expectations and fell short of fulfilling your expectations as a guest. Dear guest, we would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded. I really hope we have the pleasure of welcoming you back to the Hilton Madrid Airport in the near future, whereby we will be able to provide you with the highest level of service for which we are internationally known for! Best regards, Iñigo Arruti General Manager
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