Dear Mr. Pacer O, Thank you for taking a few minutes of your valuable time to share your experience with us. We are happy to know that you enjoyed Madrid thanks to our great location, that you liked our breakfast service and our recepcionist made you feel confortable and like you were at home, especially our partner Elena. We will congratulate her for her proffesionalism and good job! We are sorry about the incident with the noise. We hope that you give us a second chance and we can offer you a room away from the noise so you can have a better rest. We will keep in mind the suggestions about the minibar and the complementary water, about the tea in our lobby from 11am to 11pm we offer our customers cups of tea and, depending on the vacancy, we have kettles that you can take to the room. Thanks again for your time and best regards, María Franco, Front Desk Manager.