Dear Rober W, We very much appreciate your comments regarding your stay at the Gran Melia Fenix. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. As a member of the exclusive Leading Hotels of the World our commitment is always give our guest the best service and facilities. Our appreciation again for sharing your experience, and we look forward to serving you in the future. Kind Regards, Sandra Hernandez RedGlove Service Manager