Dear ClaireGR, On behalf of the entire team of Melia Madrid Princesa we would like to thank you for the time you took to share your positive opinion about your experience in Melia on TripAdvisor. It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities and our staff. We are constantly working on providing our very best services for our guests, and we are glad to see that our attempts are appreciated. It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need. Miguel A. Moral Guest Experience Manager