Dear itsNMC, Thanks for choosing the Acta Atrium Palace for your Birthday trip and for taking the time to write and such an extensive and well balanced review. Thanks especially for your comments regarding our staff and your room. I really appreciate your pointing out the issues with the balcony and hot tub, we are in the process of having these remedied. Thanks again for choosing the Acta Atrium Palace and for sharing your experience with other travellers on TripAdvisor. We look forward to seeing you again soon! Best regards, Front Office Manager, Acta Atrium Palace ****