Dear guest, We would like to thank you for sharing your experience and letting us have your comments on your recent stay at Gran Hotel la Florida. Your feedback has been well noted and been shared with the relevant departments. We strive very hard to try and meet our guests’ expectations and receiving feedback from our clients is really helpful and appreciated. We would like to inform you that the hotel is working on this little furnishing and painting that needs to be improved and during the low season we are treating each room and the common areas in order to offer the best quality and service at all times. Thank you again for sharing your experience, and we look forward to serving you in the future. Cristina Roures General Manager