We wish to thank you very much for sharing your recent experience at the Silken Gran Havana . We greatly value your patronage and are delighted to hear about your enjoyment of our central location, our Club room exclusive amenities and service, specially from Nemesis at reception desk.A genuine staff is also one of our assets. We are equally pleased you enjoyed your room, finding it clean and tidy. Making our guests feel satisfied is our priority and we like to ensure the services provided in our hotel are at their best. That is why your feedback is a great source of motivation for everyone here! We sincerly hope to have the opportunity to welcome you back again!