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Interior - Picture of Hotel Palacio De Santa Paula, Autograph Collection, Granada

Photo: Interior

From Review : Room had NO window of Hotel Palacio De Santa Paula, Autograph Collection
Room had NO window
Room had NO window
Room had NO window
Room had NO window
Grata estancia!!!
Grata estancia!!!
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samnyc7 wrote a review Jan 2020
New York18 contributions17 helpful votes
+1
We were initially assigned a room in the old section of the hotel that had NO window! I requested a room change and we were given a room on the 5th floor of the new part of the hotel which had windows blocked by slats. This hotel was very disappointing and we cancelled our
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Date of stay: January 2020
Response from HPSPA, Front Office Manager at Hotel Palacio De Santa Paula, Autograph Collection
Responded Jan 2, 2020
Dear samnyc7 Thank you for your review after our stay in our hotel. We are sorry your experience with us was not as expected, certainly being our hotel a former convent and a XIV Century Moorish house, the enchantment and atmosphere of the rooms lays in using all the parts of this historical buildings, that to preserve its original architecture, cannot be modified and this, certainly, may result in smaller windows or original room shapes, though we regret to know that the ones we showed you did not satisfy your necessities, we will work to improve as much as we can to deserve a better review next time. Thank you again for your comments and best regards
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