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Window View - Picture of Sofitel Hamburg Alter Wall

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From Review : Good hotel but horrendous Internet of Sofitel Hamburg Alter Wall
Good hotel but horrendous Internet
Room
Sehr gute Adresse im Herzen von Hamburg
Gute Lage - ruhiges Design
Super centralt hotel, med næsten alt hjertet kan begære.
Комфортное место
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london_traveller9 wrote a review Aug 2015
London103 contributions64 helpful votes
Exceptional hotel throughout. Breakfast was very high quality and the most extensive selection I've ever seen in a hotel. Staff were always friendly although at times attentiveness was slow in the restaurant. Rooms are extremely well equipped, very clean and comfortable with
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Date of stay: August 2015
Response from Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall
Responded Aug 22, 2015
Dear london_traveller9, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Kindly be informed that we have free WIFI in the whole hotel as well as a premium highspeed internet access. Please do not hesitate to contact our reception during your next stay. They would be more than happy to assist you with any further questions. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely, Gilles Felgen General Manager
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