Dear Guest, Thank you for taking the time to give us your valuable feedback. We regret we did not cover your expectations and would like to thank you for your comments regarding the areas we should improve on and about our customer service , in which we will work hard in order to make you feel special and cared for, as it is one of our main premises. We are sorry for the inconveniences we caused and hope to welcome you again in the near future in order to convince you about a greater and more personalized service. Please do not hesitate to contact me for any further questions. With best regards Ronald Nilsson General Manager