Dear guest, Thank you for sharing your experience. We are sorry that your visit at Ladurée Champs-Elysées did not match your expectation. Your experience does not represent the image of Ladurée. At Ladurée, we are doing our best to offer you a great experience with a quality service, charming atmosphere and wonderful dishes. All our products are made with premium quality products in order to deliver you the best experience. The quality justifies our prices. We hope to see you soon! Best regards. Arnaud Z. Operation Manager