Dear Legreo, We would like to thank you for this very complete feedback. It is thanks to your observations that we continue day after day to improve the quality of our service. Our entire team would like to appologize for the inconveniences your encountered during your stay with us. Be sure that the concerned head of departements have been informed regarding the issues you had to face. However, we are delighted that you still enjoyed your experience in our lovely Art Deco Hotel. We would be pleased to welcome you back soon in our parisian mansion. On behalf of the Hotel du Collectionneur, we wish you a very happy new year 2019! Kind regards, Lilia Lindrec. Executive Assistant