Dear RachelBonDesign, Thank you for taking the time to review your recent stay at Doubletree By Hilton Manchester Piccadilly and posting to Tripadvisor. We are delighted with the 5*'s you decided to rate us, we are very pleased to hear you enjoyed the time you spent here. Our staff do try and go the extra mile for all of our guests when possible, so for them to receive recognition on their politeness is fantastic! We do apologise about the slow elevators during your time at the hotel. Hopefully this hasn't dented your chances on returning to the hotel in the near future. Kind regards, Lewis Perkin - guest services.