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Interior - Picture of Metro Hotel Dublin Airport

Photo: Interior

From Review : Okay for one night of Metro Hotel Dublin Airport
Okay for one night
5 minutes from airport; parking lot and ramp; great views.
Not recommended
5 minutes from airport; parking lot and ramp; great views.
Okay for one night
5 minutes from airport; parking lot and ramp; great views.
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Other Recent Reviews

Brilliant Hotel
January 2021
Ukienomad wrote a review Jun 2017
Fleming Island, Florida6,318 contributions645 helpful votes
+7
A hotel that is located in not a great area of the city. Ten minutes from the airport and that's why we chose it and it was less expensive than others. The person (I think it was Samantha) at the reception desk was matter of fact and not very friendly, no smile, no engagement,
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Date of stay: June 2017
Response from Mark W, Manager at Metro Hotel Dublin Airport
Responded Jul 9, 2017
Dear Ukienomad, Thank you for taking the time to send us the feedback regarding your recent stay. We value genuine feedback that will allow us to evaluate our performance and to make improvements where necessary. I am very sorry to hear you found Samantha to be unfriendly, I must say it is very unusual for us to receive such comments about our staff so rest assured your feedback will be taken seriously to ensure similar impression will not be left in the future. I would also like to apologise for the confusion you experienced on check-in regarding the room type. Your reservation was indeed made for the Executive Twin room which is the most basic room type we offer, that was the room you were allocated. I am sorry that the facilities or measurements of the room were not clear during the booking process. An upgrade to a suite with a kitchenette and a living area costs €20 per room per night as you were advised on the day of check-in. In regards to attempting to cancel your reservation, i am unsure what time you tried to cancel it but i can assure you that cancellation is free of charge up until 4pm one day prior arrival. I am of course disappointed to hear you would not rush to stay with us again but I do sincerely hope you will allow us a second chance in the future, I will ensure you our best attention at all times. Once again, thank you for your feedback. Kind Regards, Kati Grunberg Rooms Division Manager
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