Hi RHLLondon, Thank you for taking the time to share your review. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our standards. We work hard to deliver an exceptional guest experience and it's apparent in this case that we have fallen short. I do apologise for any inconvenience caused during your stay. . If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Karen Pyper. Sales Executive