Dear craveyn, Thank you very much for taking the time to review Hayfield Manor, and for choosing to stay with us recently. I am very glad indeed to know that you were so pleased with your visit to us. Your warm praise is greatly appreciated, thank you very much indeed. I am especially pleased to know that our service and cuisine made such a memorable impression, as we take a great deal of pride in providing the highest level of service possible. It means a great deal to us to know that we exceeded your expectations. I will be certain to pass on your kind comments to the team and indeed to Karen. I look forward to welcoming you back to Hayfield Manor again very soon. Warmest regards, Ettienne van Vrede General Manager