Hi Rachel, Thank you so much for the wonderful review - we really appreciate it! I am so pleased to hear you enjoyed so many aspects of your stay and will be returning to stay with us again :-) It is wonderful to get so much positive feedback on the customer service you received - Ralph, Rita, Laura and Jamie will be absolutely delighted that you mentioned them. We are looking forward to welcoming you back again in the near future - please keep in touch to ensure you receive the best returner rate on your next visit! Best Wishes, Rachel & The Murrayfield Hotel Team