Dear texttornado, Thank you kindly for taking the time to provide us with feedback regarding your recent trip to Edinburgh. I am delighted to hear that overall your experience with us was enjoyable and I hope that you both had a memorable experience. It was our pleasure to store your bags for you whist you travelled the country! I speculate that our Front Desk member came across this way as they would have been simply trying so hard to make sure that everything was perfect during your stay. I am sorry to hear that you were not as happy with your rooms upon your return in comparison to your first visit, however it truly seems that you left with fond memories of your stay. The next time that you are visiting Edinburgh, please do make sure to visit us once more! Best regards, Dale MacPhee General Manager