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The hotel was clean and tidy and the view from the bedroom across the lake quite picturesque (see pics below). However hotel is rather tired and in need of refurbishment. Lots of dark wood panelling make the whole place very dark. Limited choice of drinks at bar and barman not…
Date of stay: June 2018
Response from Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd
Responded Jun 18, 2018
Thank you for your review and feedback. I'm sorry to read that your recent experience didn't meet your expectations. I'm pleased to inform you that we're hoping to continue a refurbishment programme later in the year and into 2019. Best wishes, Ben Underwood | General Manager.
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