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Interior - Picture of Hilton Birmingham Metropole Hotel

Photo: Interior

From Review : Large, indifferent and impersonal of Hilton Birmingham Metropole Hotel
Roger T wrote a review Feb 2016
London, United Kingdom2,648 contributions266 helpful votes
I was up here to work on a conference event. Reception staff are functional but cold, and the design of the foyer is more like a small airport terminal than a hotel reception. With three different lift lobbies you can easily end up in the wrong part of the hotel to get to your
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Date of stay: February 2016
Response from Patrick S, General Manager at Hilton Birmingham Metropole Hotel
Responded Feb 9, 2016
Dear Roger Thank you for your comments following your stay. Your feedback has been shared with the management team for review and action where necessary. Although we are a large hotel, we do aim to offer a warm welcome to our guests and ensure they are made to feel welcome during their stay. I apologise if you felt this was not the case on this occasion. I hope we have the opportunity to welcome you back in the near future. Kind regards Patrick Stapleton General Manager
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