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Window View - Picture of Hyatt Regency Birmingham

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From Review : Just about OK not as good as our last stop. of Hyatt Regency Birmingham
Just about OK not as good as our last stop.
Second Visit, same issues. Not what you would expect from the Hyatt brand
Regency Club lounge
Regency club floor room
Hotel public area
Hyatt Regency Birmingham
kim h wrote a review Jun 2016
Birmingham England2,940 contributions283 helpful votes
3.0 of 5 bubbles
Arrived early and was able to check in early. Standard size room comfy bed. Average shower enough towels. Had to ask for more shampoo conditioner shower gel as there was only one in the room? TV trouser press safe and a kettle that was so slow we had to go to reception to get
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Date of stay: June 2016
Response from Dominik S, Manager at Hyatt Regency Birmingham
Responded Jul 11, 2016
Dear User, Thank you for your review of Hyatt Regency Birmingham. Please accept my sincere apologies for not meeting your expectations during your stay. I have shared your feedback with the relevant Managers to ensure we are consistent with the services we offer. We realised our Spa needs more attention and we have now scheduled a refurbishment in order to deliver a well maintained facility. Thank you for staying and we hope to have another opportunity of welcoming you back. Best Regards, Dominik Director of Operations
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