Pictures of Sure Hotel by Best Western Reading - Reading Photos
Reading: Pictures
From Review : Nightmare of Sure Hotel by Best Western Reading
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Guests
+6
Aboustly terrible pre booked 2 rooms day before for 4 adults when I came to check in was told the room has been given away so we booked 2 club rooms well I’ve have never seen something so poor it looked like a shed nothing matched was terrible doors was odd and door with massive…
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Date of stay: April 2018
Response from katy b, General Manager at Sure Hotel by Best Western Reading
Responded Apr 11, 2018
I am very sorry to hear that we did not meet your expectations. Many guests request to be in the coach house building and these are some of our new club rooms. I wonder if you were expecting a different grade of hotel as we are two star. We always go out of our way to look after all our guests to the best of our ability. As people will see all our reviews say how friendly the staff are. I would be interested to hear more about your stay so we can learn for future guests, we are always looking for ways to improve our service. Please contact me directly katybeeson@hotmail.co.uk
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