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Interior - Picture of Hotel Indigo York, an IHG hotel

Photo: Interior

From Review : Lovely wkend away of Hotel Indigo York, an IHG hotel
Lovely wkend away
Lovely wkend away
A little piece of heaven
A little piece of heaven
Lovely hotel in a great position!
Lovely hotel in a great position!
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wren76 wrote a review Oct 2019
Derby, United Kingdom739 contributions341 helpful votes
+1
Location was fab, a nice part of York with plenty to explore. The staff were beefy friendly and helpful. You have to pay 12.50 to park which is a short walk away. The reason for 4 and not 5 is that the breakfast was disappointing both days. The first day the eggs were hard
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Date of stay: October 2019
Response from HotelIndigoYork, Front Office Supervisor at Hotel Indigo York, an IHG hotel
Responded Oct 24, 2019
Hello, Thank you for this review. We are very happy to hear you enjoyed your stay with us, and that you liked our team members' service and central location. We are sorry to hear breakfast did not live up to your expectations. We have had a huge turnover in staff, so many are still in training so we apologise if the service is not fully competent yet - but this is something we are working towards as we want our guests to have the best experience possible! With regards to the food itself, thank you for bringing this to our attention that it was not up to usual standard. This will be fed back to the kitchen to ensure improvements can be made. If you wish to discuss this further please do not hesitate to contact our Food & Beverage Manager Samantha Kennison at: fandbm@inyoryk.co.uk who will be more than happy to assist you. I hope you will give us another chance to stay with us again in the future, to show you that this was an exception as we would love to welcome you back again and show you that our breakfast experience can be much better. Kind Regards, Meg Front Office Supervisor
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