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From Review : Great hotel of The Grand, York
Great hotel
Overnight stay to celebrate my wife's 40th birthday
Pure heaven
Affordable luxury hotel with a 5star restaurant
dale h wrote a review Nov 2016
Chesterfield, United Kingdom12 contributions4 helpful votes
5.0 of 5 bubbles
This is a fantastic hotel we arrived early to be meet by the very friendly staff who took our bags for the day while we looked at the sights of york. The spa facilities are great with gowns and slippers in your room. For £5 extra can upgrade and get a Yorkshire breakfast. Hotel
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Date of stay: October 2016
Response from Daniel S, Guest Services Manager at The Grand, York
Responded Nov 22, 2016
Dear dale h, Many thanks for taking the time to leave a review for The Grand Hotel & Spa. Here at The Grand, we aim to greet all of our guests with a warm Yorkshire welcome, so I am delighted to hear that you were struck by the friendliness of our staff from the moment you arrived. As you rightly observed in your review, we are currently undergoing an exciting expansion project, the goal of which is to add another 100 or so modern and stylish guest rooms to our hotel, along with brand new restaurant and bar facilities. We are doing everything in our power to minimise disruption to our guests and I sincerely hope that you were not overly disturbed by our external construction work during your stay. Prior to your next stay, please feel free to consult our Reservations team directly who would be more than happy to advise on the state of our ongoing expansion work and who would do their best to allocate a quieter room for you, if so requested. Thank you for your most valuable feedback and we look forward very much to welcoming you back to The Grand Hotel & Spa. Warm regards, Daniel Swain Guest Services Manager
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