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Food - Picture of DoubleTree by Hilton Hotel London - Docklands Riverside

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From Review : Shocking! of DoubleTree by Hilton Hotel London - Docklands Riverside
Fab view rooms need work
Very poor Afternoon Tea experience
Nice hotel in an excellent location - just a few minor issues
Nie wieder, gibt bessere Hotels in London
Excellent Location
debsmick wrote a review Feb 2019
Epsom, United Kingdom51 contributions8 helpful votes
1.0 of 5 bubbles
We had been invited to a ladies night at this venue. The first thing that niggled me was the £16 per night parking fee. Next, there was a queue to check in and it took about 30 minutes before we were seen to. It didn’t really matter to me as I had been really looking forward to
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Date of stay: February 2019
Response from Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside
Responded Feb 18, 2019
Dear DebsMick, Thank you for taking the time to share your detailed feedback following your most recent stay with us at DoubleTree By Hilton London Docklands. We are sorry to hear that you left the hotel disappointed with your stay. I have shared your comments with the entire hotel management team who will of course investigate. I am sorry to hear that you felt that your interaction with the reception team was not as positive as it could have been and I will certainly provide them with your valuable feedback. Once again please accept my sincere apologies that we were unable to meet your expectation on this occasion and I do hope that this isolated incident does not deter you from staying with us again in the future. Please do contact me directly at amie.gotts@hilton.com if you wish to share further comments. Kind Regards, Amie
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