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Landscape - Picture of Kimpton Fitzroy London

Photo: Landscape

From Review : Super Hotel of Kimpton Fitzroy London
Super Hotel
Kimpton Fitzroy Rm 606
Absolutely Amazing!
Beautiful hotel, warm and friendly welcome
قلعة مجدده
Very stylish Hotel at Russell Squre
Simon D wrote a review Mar 2019
Los Angeles, California58 contributions23 helpful votes
4.0 of 5 bubbles
First class welcome upon arrival. Rooms are superbly appointed and beautifully decorated. Unfortunately on my second stay there was a party in the room next door which resulted in little sleep for me. 2 calls to reception and 3 visits to the room by hotel staff had no impact.
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Date of stay: February 2019
Response from PaulW8047, General Manager at Kimpton Fitzroy London
Responded Apr 1, 2019
Dear Simon D, Thank you for your review following your recent visit to Kimpton Fitzroy London. While I appreciate your very positive comments on your welcome from our front office team on arrival, I am very sorry to read about your disappointment on this occaion. I would like to apologise for the inconveniences that occurred during your stay with us and have since discussed this with our security team. We do hope that we will have the opportunity to provide you with the exceptional service that we pride ourselves in the future, and would be most grateful if you could get in touch directly for any future bookings. Kind Regards, Paul Walters, General Manager
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