Dear Rebeccagrey86, We are delighted to see how happy you were with your stay at Montcalm Royal London House. Please accept our apologies for the missing hair conditioner and tea cups in the room the same has been shared with our Housekeeping Manager to ensure the same will not happen again. The team and I are thrilled to read that the small inconveniences didn't ruin your experience and you had a 'fab' stay. Looking forward welcoming you back. Kindest Regards, Kris Rajski Hotel Manager