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Food - Picture of Mercante, London

Photo: Food

From Review : Not what I ordered of Mercante
Not what I ordered
Not what I ordered
Just ok...
Wouldn’t recommend
Just ok...
No respect for customers!
Reserve a table
Thu, 5/26
8:00 PM
ninepine wrote a review Aug 2016
Banstead, United Kingdom221 contributions51 helpful votes
New and yet to find its feet this is part of the Sheraton Hotel but is accessed via a separate entrance on Piccadilly. The surroundings are modern and attractive and the staff well intentioned. There aren't many places open in the area on Sunday hence why I chose to eat here
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Date of visit: August 2016
Responded Aug 20, 2016
Dear Ninepine, Thank you for taking the time to share your experience during your visit to Mercante. I am pleased to read you found our menu selection interesting and enjoyed our focaccia bread. It saddens me, however, to learn we failed to deliver the great food and service that we strive to offer. I would like to offer my apologies for not meeting your expectations on this occasion. Your detailed feedback is important to us and I can assure you that it has been shared with our team. We would love for you to have a true Mercante experience, should you consider visiting again in the future please do not hesitate to contact me directly at Roberto.filippelli@sheraton.com and I will be delighted to take care of your reservation and make sure you have a memorable experience. Warm Regards, Roberto
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