Dear woolleyterrier, Thank you for taking the time to write about your experiences whilst at The Lamplighter and I can only apologise at this stage as we clearly far from exceeded your expectations. I am equally sorry that you did not enjoy your starter which is one of our most popular dishes on the current menu. I equally apologise for the fact that the paper in the hand towel dispenser in the gents toilets had not been replaced and that the curtain ties had been put on upside down. I appreciate that we are not to everyone's liking with regards to the decor but have been sympathetic to the traditional building in which we are located. I was delighted to hear however that you enjoyed your main courses. I would also add that the member of staff to whom you refer who does assist me in the office has also worked in the restaurant of a number of high class establishments in the area and had not just been seconded as you enfir. We are also in the process of changing all of our menus and wine lists. Again, please accept my apologies for the fact that we did not exceed your expectations as is always our intention and I am as always sorry that you did not bring this issues up on the day in order that we may have endeavoured to resolve them for you immeidately. At this stage I can only ask that you afford us another opportunity to welcome you back to The Lamplighter in order that we may endeavour to redeem ourselves in your eyes and to this end and indeed should you wish to discuss anything further, then please do not hesitate to contact me directly on 01539443547. With renewed apologies James Tasker