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Food - Picture of Hotel du Vin Cheltenham

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From Review : Needs alot of investment of Hotel du Vin Cheltenham
Needs alot of investment
Needs alot of investment
Needs alot of investment
Needs alot of investment
Needs alot of investment
Needs alot of investment
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Alex T wrote a review Sep 2019
Knutsford, United Kingdom22 contributions11 helpful votes
+3
We stayed here as a stop over for a journey home from the south west, as we have stayed here 10 years ago as a young couple. I wished we had just stayed at a cheaper alternative as this place hasn't been updated since as far as we could see. This was disappointing enough but we
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Date of stay: September 2019
Response from LukeGM1, General Manager at Hotel du Vin Cheltenham
Responded Sep 17, 2019
Dear Alex T, Thank you for your review and I am sorry that we haven't provided you with an enjoyable stay. Our Kitchen Extraction fans malfunctioned over the weekend, which instantly turns off our Gas Supply as a safety measure. We rectified this as quickly as possible and I am confident it will not happen again. I have shared your feedback with my team, to improve our training and we have refunded the Mini Bar charges immediately. I do hope that you will consider returning to stay with us again and please contact me directly, so that I can make any reservations personally. Yours sincerely, Luke Millikin General Manager Hotel Du Vin
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