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Food - Picture of The Bay Horse, Bristol

Photo: Food

From Review : Nice drinks but food was not good of The Bay Horse
Cherrybun2018 wrote a review Sep 2019
Bristol114 contributions30 helpful votes
+1
I write this with my heart in my hand, we visit here every Saturday for a few drinks after a morning shopping. It's a great pub, so handy for shopping and getting to bus station, friendly staff and comfortable surroundings. But today we were hungry and as the weather was dire,
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Date of visit: September 2019
Response from Greene_K1ng, Manager at The Bay Horse
Responded Oct 4, 2019
Dear Cherrybun2018 We are very sorry about your recent experience here at the Bayhorse all of the points your raise are very concerning 1. The food was not up to standard, it should have never left the kitchen, and even worse it should have never been taken to your table. We are very sorry about this. it is not up to our usual standard. I have spoken to all the team on shift that day to make sure it does not happen again. 2. When raising this with the management on shift the response should have been a lot more considerate and you should have been given a full refund on the fish and a new dish sent out. I am truly sorry that happened, we do not want our guests to feel insulted. 3. The service overall that lunch was poor and we hold our hands up and look to where we can improve. I would like to rectify this as best we can, if you could email 7065@greeneking.co.uk with your contact details we would really appreciate if you could give us the chance to make this right Truly Sorry Luke Jones GM
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