Dear Plat50k, Thank you for sharing your immensely positive review: it's clear from your recommendation, listing us as the best hotel in the city, that we have continued to deliver the high standards consistently throughout your return visits with us - which is great for all the team to hear. We're also delighted to see that we were on hand to ensure your special occasion stay was in no way effected by a minor issue, thanks to our proactive and efficient staff. See you both again soon, when you book back in for your fourth stay. I can assure you we will exceed those expectations again. Kind regards, Brett Atkinson Senior Guest Relations Manager The Bristol