Beach - Picture of Bahia Principe Grand Coba, Chacalal
Photo: Beach
From Review : Ideal for some, not for others of Bahia Principe Grand Coba
+2
Our experience at this beautiful resort is mixed. The pools, lobbies, grounds and facilities are clean, bright, inviting and beautiful. The staff at this resort work hard and are lovely. They work tirelessly. This resort is great for families with small kids. The pools,…
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Date of stay: January 2017
Response from RRPPCOBA, Public relations at Bahia Principe Grand Coba
Responded Jan 19, 2017
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. We really regret that your stay was not up to your expectations. Our team works very hard to ensure our facilities and services are superior and strive to be the best hotel around. It is important that our guests let us know about their inconveniences during their stay in order to provide them the necessary assistance. Regarding your comments about food we would like to inform you that we work with established hygiene and sanitation standards, which are monitored continuously. As you may know, certain risks are involved when travelling to the tropics, there are various factors that may contribute to illness, such as climate, temperature variation, combination of food and beverages, excessive sun exposure, personal reactions, consumption of food and beverages outside the property, etc. Be assured that you evaluation has been shared with all the departments involved. We certainly appreciate your comments, as all of them provide us with the opportunity to improve our services. Once again thank you for your time and comments, hoping to have a second opportunity in a near future to welcome you back. Receive our warmest regards, Badía M. Temoltzin Grand Bahia Principe Coba
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