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Entrance - Picture of Hotel Riu Ocho Rios, Jamaica

Photo: Entrance

From Review : Would stay here again of Hotel Riu Ocho Rios
Would stay here again
Locked safe box in locked hotel room 1260 was robbed
View from the Jr. Suite
Adult pool at night
Heaven and Hell
the resort
rhenness11 wrote a review Apr 2018
95 contributions15 helpful votes
3.0 of 5 bubbles
Overall we had a good time. The food was good, lots of fresh fruit and tons of seafood. The staff was very friendly and the nightly entertainment was very good. This resort could use a face lift, it was clear that they have not put much money back into this resort. The pools
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Date of stay: April 2018
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Ocho Rios
Responded Apr 24, 2018
Dear guest, Thank you so much for taking the time to share your experience with us. As a service-oriented hotel chain, we are proud that you have rated our staff very well and since for RIU gastronomy is a very important part of the guest experience, we were pleased to read that you were satisfied with the food served in our restaurants, which is prepared daily with the utmost care and using fresh ingredients. On the other hand, we regret to read your remarks about the pool. Please be assured that all our hotels fulfill the international health and safety regulations, including the maintenance of the swimming pools which are cleaned on a daily basis. We pay constant attention to the water chemistry and filtration and check the pH throughout the day. At RIU, we work hard to satisfy the needs of our guests; making our customers happy and comfortable in our hotels is our mission. Please be assured that we never stop renovating our hotels so we can offer you the most up-to-date facilities. Of course, we will share your impressions with the relevant department, to make adjustments where necessary, or to take them into consideration for future refurbishments. It means a lot to us to hear that you enjoyed your stay, and we look forward to the opportunity to welcome you back again soon. With our best wishes we remain, ClubHotel Riu Ocho Rios Online Reputation Manager
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