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Pool - Picture of Hotel Riu Ocho Rios, Jamaica

Photo: Pool

From Review : Seen better fays of Hotel Riu Ocho Rios
Seen better fays
Pretty Good!
wedding setup
Joanner61 wrote a review Nov 2016
Bradford West Gwillimbury, Canada21 contributions47 helpful votes
3.0 of 5 bubbles
We are presently staying at The Riu, have to say we are a little disappointed. We upgraded to deluxe but are here with a wedding party and most are not in the deluxe area so we would like to hang around with them at the regular pool. The pool is filthy, the water is cloudy,
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Date of stay: November 2016
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Ocho Rios
Responded Nov 8, 2016
Dear guest, Thank you very much for visiting our resort as a part of a wedding party and for taking the time to write a comment about your stay. We welcome all constructive criticism, as it helps us to improve in the future. We regret that you had the impression that some areas of the resort were not as clean as the deluxe area. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well maintained. We regret that you left our hotel with an opposite idea in your mind. Furthermore we can assure you that for RIU, hygiene and quality control are taken seriously; we follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards. Travelling to different countries with different clime etc. can lead to gastrointestinal problems which are not necessarily related to food. We are looking forward to get the chance to welcome you again at one of our resorts. With our best wishes we remain, Clubhotel Riu Ocho Rios Online Reputation Manager
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