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Landscape - Picture of Sanctuary Cap Cana, Dominican Republic

Photo: Landscape

From Review : Really wanted to love it but... of Sanctuary Cap Cana
Really wanted to love it but...
The beach
Hotel Front Lobby
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5 star hotel if I could give it 10 I would!
Excellent food @ the BLUE MARLIN....
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mcd630 wrote a review Jan 2018
Richmond, Indiana123 contributions54 helpful votes
+8
My husband and I had been wanting to come to this resort for quite sometime. We finally accomplished our goal January 14-21, 2018, and while we really wanted to love this resort, there were somethings that were lacking when compared to other resorts in the DR we have visited.
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Date of stay: January 2018
Response from Kawana P, General Manager at Sanctuary Cap Cana
Responded Feb 22, 2018
Dear mcd630, Thank you for your publication and for choosing our hotel. On the one hand, we are very happy to read your nice lines about our grounds, our gastronomy and the service provided by our staff, specially those whom you named in the review. On the other hand, we extend our apologies for the inconveniences related to the wifi service and housekeeping. Believe me when I say that our high standards of operation (specially with our houskeeping team) does not match what you drescribe in this review and we extend our apologies. We continously train our staff to do their best when doing their duties. We hope to welcome you back in the future to show you the way we do take care of our customers. Best regards,
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