Landscape - Picture of Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Photo: Landscape
From Review : A Dominican Carribean Sancturary of Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
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Guests
+5
This is our second visit for my wife and I to Sanctuary Cap Cana in about 18 months. Both times were exchanges through Interval International (exchanging a week of our Marriott Vacation Club timeshare) which is noteworthy because this form of transaction may dictate the level…
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Date of stay: December 2017
Response from Kawana P, General Manager at Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort, Dominican Republic
Responded Dec 29, 2017
Dear jljazz, Taiguey!! Receive our warmest regards from Sanctuary Cap Cana, we hope you have arrived back home in a safely way, On behalf of the Management, first and foremost we would like to thank you for choosing our Resort as host for your recent vacation stay. We received your your hand written letter and have sent you a response back to your comments to your personal email. The satisfaction of our guests is a top priority, all the comments from our guests are really important for us and feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences. We are glad to know you had in general a pleasant stay and that you were highly satisfied with our service, enjoyed the Steak House Restaurant and specially our friendly staff, highly appreciate your gracious comments about Conan, Santo and Ginnette, Nancy Malone and all of those who made sure you were pleased and satisfied during your stay and have shared it with them. On another note we sincerely apologize for not meeting your expectations in regards of a particular music at the pool, I’m pretty sure there was a misunderstanding. Please be certain that this situation does not meet the usual standards from our resort and brand, The music and entertainment follows our resort’s concept of luxury yet enjoyable atmosphere including relaxed, latin, Jazz, live music, american and tropical music. Please feel confident that we have taken the proper measures to prevent reoccurrences like this in the future. In the meantime, we have noted your comments about the music with the concerned department in order to ensure we maintain our usual high standards. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future and provide you with the exceptional quality service that characterizes our hotel brand. Feel free to contact us directly if there’s anything that we can be of assistance. Wishing you Happy Holidays,
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