Beach - Picture of Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort, Dominican Republic
Photo: Beach
From Review : Very nice resort with a few hiccups of Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort
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Not luxury; no plans to return.
June 2023
My wife and I joined another couple for a vacation at the Sanctuary Cap Cana. Our stay got off to a rough start when we checked in to our rooms. We both ordered an oceanview king bed suite and received two double beds instead. (Picture attached the others are some general resort…
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Date of stay: February 2016
Response from Kawana P, General Manager at Sanctuary Cap Cana, a Luxury Collection All-Inclusive Resort
Responded Feb 17, 2016
Dear MTC878, Thank you for your feedback about your stay at Sanctuary Cap Cana by Alsol. We extend our apologies for the inconveniences upon the check in. Although we would like to honor all room requests, we solely depend on the availability of rooms on daily basis. Our Front Desk team does their best to match requests with what we have to offer everyday. In some cases as yours, we assigned you rooms near each other and reconfigured the existing bedding to please your “king size” request trying to please your two different petitions. Travel agencies are aware that accommodations are always in the existing bedding (twins, queen or king size) and room requests are not guaranteed. We do our outmost to please all room petitions and appreciate your comprehension in this matter when two petitions together are not possible to be pleased as was your final accommodation. At Sanctuary Cap Cana by Alsol we want to offer the experience to our valuable customers. Likewise, we extend our apologies for any and all inconveniences related to the room maintenance. We are closely working with our new Maintenance Manager to find a definite solution to this matter. We are looking forward to welcome you back in the near future and show you our improvements. With regards,
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