Dear guests, Many thanks for staying at our resort recently and based on your comments, it seems like your overall stay was rather positive however based on your rating at 3, the problem of sand in your room has apparently very much affected your experience. We are sorry for this inconvenient matter and we will certainly investigate what was the reason of the sand in your room. Hopefully Lombok will be again in the future in your travel plan and you will be always the most welcome back at Sheraton Senggigi Warmest regards Dominique Duvivier General manager