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Window View - Picture of Le Germain Hotel Toronto Maple Leaf Square

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From Review : Love this hotel but front desk staff always annoy me of Le Germain Hotel Toronto Maple Leaf Square
Love this hotel but front desk staff always annoy me
Vraiment bien
Bath room
view
Toronto FC wall art
View of the round bed from the hallway coming in.
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deanguest wrote a review Aug 2015
Vancouver, Canada269 contributions93 helpful votes
+1
Stay at this chain whenever possible. Love the style and ambiance. However front desk staff are so impersonal and unfriendly they should replace with kiosks. Breakfast is included here and is continental and awesome. The beds are literally the best anywhere. Finally this
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Date of stay: August 2015
Response from Marie B, Director of Rooms at Le Germain Hotel Toronto Maple Leaf Square
Responded Aug 25, 2015
Dear deanguest, Thank you very much for taking the time to share your feedback on Trip Advisor. I would like to thank you first and foremost for choosing to stay in our hotels whenever possible. I’m pleased to hear that you enjoy the awesome continental breakfast as well as our beds. We certainly appreciate your loyalty and I’m very sorry to hear that our team did not meet your expectations. We strive to offer a welcoming and personalized service to our valued guests and I regret that we fell short on this occasion. I would very much appreciate the opportunity to discuss this further with you. I was unfortunately unable to reach you and therefore would invite you to contact me at your earliest convenience at 416-649-4080. We hope to have the pleasure of welcoming you back shortly. Sincerely, Marie Boissonnault
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