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Interior - Picture of Fairmont Empress, Vancouver Island

Photo: Interior

From Review : Fairmont Gold Sets itself apart once again of Fairmont Empress
Fairmont Gold Sets itself apart once again
alley at the front of the hotel (south facing) on the east of traditional guest check in
View from room 538
Butchart gardens
Empress Dining
Simply put, the best place to stay
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Check Out— / — / —
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Tim C wrote a review Jan 2016
Bellevue, Washington985 contributions432 helpful votes
+2
We visited the hotel during one of their busiest times of the year. The entire gold section felt a bit under staffed and response from the concierge can be quite slow. However, since all the porters were occupied with moving guests stuff in and out, our Fairmont Gold concierge
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Date of stay: September 2015
Response from ManagerEmpress, Director, Operations at Fairmont Empress
Responded Feb 1, 2016
Dear Tim, Thank you for taking the time to write a review. It was so nice to read that you had an enjoyable stay on Fairmont Gold. I am sorry to hear that the concierge were slow in getting back to you. That is very unusual and I will share your comments with the manager. At no time do want our guests to feel that our staff is unresponsive. Despite that first interaction, I am glad that they did take good care of you and delivered your luggage in a timely manner when the porters were unable to. That is a testament to the service provided by the team. I do hope you will visit us again sometime soon. Warm regards, Cole Millen
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