Interior - Picture of Fairmont Empress, Vancouver Island
Photo: Interior
From Review : Fairmont Gold Sets itself apart once again of Fairmont Empress
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Guests
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Victoria
March 2023
+2
We visited the hotel during one of their busiest times of the year. The entire gold section felt a bit under staffed and response from the concierge can be quite slow. However, since all the porters were occupied with moving guests stuff in and out, our Fairmont Gold concierge…
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Date of stay: September 2015
Response from ManagerEmpress, Director, Operations at Fairmont Empress
Responded Feb 1, 2016
Dear Tim, Thank you for taking the time to write a review. It was so nice to read that you had an enjoyable stay on Fairmont Gold. I am sorry to hear that the concierge were slow in getting back to you. That is very unusual and I will share your comments with the manager. At no time do want our guests to feel that our staff is unresponsive. Despite that first interaction, I am glad that they did take good care of you and delivered your luggage in a timely manner when the porters were unable to. That is a testament to the service provided by the team. I do hope you will visit us again sometime soon. Warm regards, Cole Millen
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