Window View - Picture of Vancouver Marriott Pinnacle Downtown Hotel
Photo: Window View
From Review : Noisy morning of Vancouver Marriott Pinnacle Downtown Hotel
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Nice and safe hotel near cruise port
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Downtown waterfront high rise
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We checked in and everything was good, We had a side view of the harbour which was nice. Ended up having a great night out for dinner and drinks. After we got back to our room and went to sleep we were continuously woken up by people in the hall way! They were yelling and…
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Date of stay: February 2019
Response from AMYVRDT, Front Office Manager at Vancouver Marriott Pinnacle Downtown Hotel
Responded Feb 17, 2019
Good evening Madisonpfoster, I appreciate you sharing this information with us, as it allows us to ensure we are meeting guest expectations, although it appears that we failed to do so this time. It concerns me greatly to hear that your stay was negatively impacted by the other guests on your floor. I wish, I would have been notified while you were still at our hotel to handle your situation immediately and to turn around your less than memorable experience into a positive one. Please accept my sincere apologies. I will address your points with my leadership team to learn about how we can be better in the future. We treat any feedback with care and attention with the aim to always be striving for improved service and quality levels. If you would like to further discuss your experience, please reach me at this email Anson.Mak@marriott.com. Regards, Anson
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