Landscape - Picture of Wickaninnish Inn, Vancouver Island
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From Review : Birthday Getaway - big 5-0 of Wickaninnish Inn
Other Recent Reviews
A beautiful place for a honeymoon!
October 2024
An extended birthday cruise and trip.
October 2024
+2
5 of us recently celebrated our loved one's 50th Birthday at the "Wick." We flew from Vancouver on Orca Airline, which was an absolutely incredible experience. 45 minutes of sheer exhilaration - runway to runway. The views were mind blowing...I totally recommend taking a flight…
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Date of stay: October 2016
Response from guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn
Responded Oct 28, 2016
Dear Carmen V, Many thanks for providing us and our online community with feedback of your recent stay with us and your dining experience at The Pointe Restaurant. We are delighted that you enjoyed your stay with us in celebration of your loved one's 50th Birthday. We are pleased you particularly enjoyed the views afforded during your flight to Tofino, as well as from our Inn and The Pointe Restaurant, our Secret Cove and use of our complimentary bicycles to explore Chesterman Beach. However, we were most disappointed that the sofa bed in your guest room was not turned down and the Hudson Bay Blanket was not comfortable for you. Please accept our apology as your experience certainly is not the standard at the Wickaninnish Inn and please be assured that we have provided your comments directly to our Housekeeping Manager for follow up with her team. Please also accept our apology that your table location at The Pointe Restaurant was not to your satisfaction and the quality of food at both our On-The-Rocks Lounge and The Pointe Restaurant did not exceed your expectations. It is our goal to provide a culinary experience that not only meets but exceeds our guests' expectations and we are very to sorry that we did not meet this goal in your case. Our culinary team prides itself on providing world class cuisine and is continually striving to improve the quality of food and menu offerings. Table locations at The Pointe Restaurant are based on the date reservations are made, number of guests, and requested dining time. As many of our guests are celebrating special occasions we do seat guests at the best available table. Again, we are sorry that your original table location was not to your expectations. Thank you for your Review. Should you wish to discuss your experience personally with a member of our Management Team, please forward your preferred method of contact directly to us at sandy@wickinn.com. Sandy Stocker Guest Relations Coordinator Wickaninnish Inn & The Pointe Restaurant
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