Thank you for taking the time to tell us about your experience. I am disheartened to learn that your recent experience at Fairmont Hotel Macdonald did not meet your expectations. Please allow me to express my sincerest apology. We strive to provide superior service to each and every guest, therefore your feedback is very important to us. Please rest assured that I have taken the appropriate measures to address your concerns by bringing to the attention of our Executive Team. Once again, our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.