Dear 122kayl, Happy Anniversary! Thank you for choosing to spend such a special occasion with us here at the Castle. We appreciate that you took the time to post a review on your time here and for the honest feedback and comments. We would like to apologize for any inconveniences that occurred with your room, this is not the standard we hold ourselves to and have forwarded this review to the appropriate teams for action. We otherwise hope you had a great stay in Banff and hope to welcome you back again soon! -Fairmont Banff Springs