Balcony - Picture of Best Western Plus Siding 29 Lodge, Banff
Photo: Balcony
From Review : Nice hotel of Best Western Plus Siding 29 Lodge
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+6
I stayed at this hotel as part of a Canadian road trip from Vancouver to Calgary. There were four adults in the party and we flew with Air Canada from London. This was a very nice hotel that looked fairly new. The rooms were lovely and I had a great view of the mountains from…
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Date of stay: October 2019
Response from bws26lg, Manager at Best Western Plus Siding 29 Lodge
Responded Oct 5, 2019
To whom it may concern, We would like to extend our warmest word of THANKS for the wonderful feedback, rate and kind words about the experiences you had during your stay in the property. We wanted to let you know that we use your feedback to continuously improve the services across all the department of the hotel and the people working here. The management and staff are very eager to provide an excellent service at our best to ensure total guest/s satisfaction . We had finished the hotel renovation which really help us in our purpose of maintaining a total guest satisfaction and protecting the hotel's total revenue. Keeping our hotel rooms clean and organize are one of the main priority of the housekeeping department . Providing a welcoming and friendly aura and exerting a keen knowledge on the hotel and around the whole Banff area for a more exciting guest experience are also one of the service promises of our front desk personnel. Maintaining the efficiency of all the amenities of the hotel is one of the assets of the maintenance department . Creative and combined effort and ideas are being sorted to ensure great service and absolute food criteria, selection and availability in the breakfast area. Most especially keeping and ensuring that everything is onset in our daily hotel routine is my top priority . We are looking for another opportunity that you may consider the hotel to stay once again. Having the great satisfaction from one of our guests like you is always our ultimate goal in the hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1.403.762.5575. Once again, thank you for taking your precious time in completing the survey. Respectfully yours, ELSA TUNGPALAN General Manager
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