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Landscape - Picture of Occidental Nuevo Vallarta

Photo: Landscape

From Review : Zen resort of Occidental Nuevo Vallarta
Zen resort
Dinner view!
Nice flat beach walkable
Sunset on the beach
The view from the club rooms on the right side of the hotel
Desayuno
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Other Recent Reviews

susankutz wrote a review Dec 2016
beaumont ab canada26 contributions8 helpful votes
+7
Stayed mov 15-30/2016. It appeared that most people here were enjoying themselves and got along well with staff. We saw numerous return guests who seemed oh so pleased to be back. I found most staff to be pleasant with only a few that were more than just cordial. Marisol in
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Date of stay: November 2016
Response from Rodolfo P, Director General at Occidental Nuevo Vallarta
Responded Dec 5, 2016
Dear susankutz, We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times, however we sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless we will make sure to discuss your comments with the head of entertainment for information and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Rodolfo Pacheco General Manager
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