Dear Ron W We want to thank you for your recent review, all your comments are very important to us, thanks to you we can improve our service and resort. We are truly sorry to hear you could not fully enjoy the Gourmet Inclusive experience, please accept our most sincere apology for it. We hope that we will have the opportunity to welcome you back to one of our hotels By Karisma where we will surpass all past vacation experiences with our Gourmet Inclusive Experience. Best regards, Alfonso López General Manager gm@eldoradoseasidesuites.com.mx El Dorado Seaside Suites by Karisma